Crisis Helplines

NSW Mental Health Line

 1800 011 511

The Mental Health Access Line is for people to call within NSW and directly link with local NSW mental health services, and to mental health services in other regions throughout NSW. You can also ring them if you or a loved one is experiencing a mental health crisis and may be at risk of harm to themselves or others.

Lifeline Telephone 24-Hour Crisis Support 

13 11 14 

Lifeline has trained crisis supporters available 24 hours a day, 7 days a week. They also offer an online Crisis Support Chat 7 days a week between 7pm – 4am AEDT. 

Mensline Australia 

1300 78 99 78 

This is a telephone counselling service available 24 hours, 7 days a week, for men with relationship or family concerns. 

Suicide Call Back Service 

1300 659 467  

Suicide Call Back Service is a nationwide service that provides 24/7 telephone, video and online professional counselling to people who are affected by suicide.


1300 22 46 36 

24-hour helpline which gives information and referral to services for anxiety and depression.



1300 726 306 

PANDA supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. They also provide support relating to postnatal psychosis. The national helpline is available from 9am – 7.30pm Monday to Friday AEST. 

Alternatively, you can email support@panda. and a team member will get back to you during helpline hours. 

Carers NSW 

Ph: 1800 242 636

Carers NSW provides a Carer Line which is staffed by experienced Carer Support Officers who offer emotional support, referrals, and distribute carer specific resources and information, to carers, service providers and community members. Their Carer Support Officers understand the issues carers face and the supports carers can access in their local community. The Carer Line runs Monday – Friday, 9am – 5pm.

Gambling Help Telephone & Online 

1800 858 858 

This free, confidential helpline provides counselling, information and referral for people with gambling problems and concerned family members, over the phone or as an online chat service. 

The Butterfly Foundation 

1800 33 4673 

The Butterfly Foundation is a nation-wide advocacy and support organisation for those with eating disorders and their loved ones. The website has excellent resource for parents and carers, and provides support by email or live chat.


Telephone: 1800 184 527 

(3pm-midnight local time, 7 days) 

QLife is Australia’s first nationally-oriented counselling and referral service for LGBTIQ+ people. QLife provides nation-wide, early intervention, peer supported telephone and web-based services to people of all ages, sexualities and genders. The website also hosts some useful guides.

NSW Quitline 13 7848 (13 QUIT) 

A confidential telephone information and advice service to help smokers quit and stay quit.


 1800 187 263

Helpline where you can talk to a mental health professional. The Helpline runs Monday to Friday, 10am – 10pm.

Ph: You can also use the SANE support chat which runs Monday to Friday, 10am – 10pm.


Headspace are the National youth mental health foundation dedicated to improving the mental health and wellbeing of young people. If you are a young person aged 25 years and under, and are having a difficult time, you can talk to Headspace via phone or e-headspace online.

Ph: 1800 650 890

Kids Help Line

1800 55 1800 

This is a telephone, and web-based counselling service. It is available 24 hours a day, 7 days a week, for young people aged up to 25 years. 

Support Groups

Way Ahead Anxiety Support Groups

Free self help and support groups for people with anxiety disorders in NSW offered by Way
Ahead (previously NSW Mental Health Association)

Black Dog Institute

Support groups run by qualified psychologists
for people living with depression, bipolar
disorder and anxiety.

Mental Illness Fellowship of Australia

The Mental Illness Fellowship of Australia is a not-for-profit, self-help, support and advocacy organisation with branches in every state and territory dedicated to helping people with serious mental illnesses, their families and friends

Gamblers Anonymous

Gamblers Anonymous provides help to people wishing to abstain from gambling. Information about meeting times and
locations can be found on their website or by calling Gambling Help 1800 858 858


Gam-Anon provides support and
information for the family members and friends of people with gambling problems. Information about meeting
times and locations can be found on their website or by calling
Gam-Anon Family Groups.


Smart recovery

SMART Recovery is a free group program assisting people with any problematic behaviours, including addiction to drugs,
alcohol, cigarettes, gambling, food, shopping, Internet and others. They also have online
support groups.

Partners in Depression

Partners in Depression is a six week (2
hours per week) group education and support group program for people who love, live with or support someone experiencing depression, run by trained
health and community professionals in community settings around Australia. It is
an initiative of the Hunter Institute of Mental Health.


Hearing Voices Network

Support group for people living with
schizophrenia. Across NSW






Online forums

SANE Forums 

Safe, anonymous mental health discussion, moderated 24/7 by mental health professionals. Connect with a respectful,

accepting community. Read stories from people like you post your questions, responses and story.


Reach Out Forums


The Forums are a place for 14-25 year old Australians to talk to other young people, and read each other’s experiences. Peer support within the forums is provided by both formally trained peer moderators and informally between members – divided into Hang Out, Wellbeing, and Tough Times.


Reach Out Parent forums


ReachOut Parents helps parents of teenagers better support and communicate with their families. The site includes factsheets, stories, practical tips, and tools on a range of topics, issues and experiences relevant to teenagers. ReachOut Parents also include a free Parents discussion forum, for parental peer support.


Beyond Blue forums


The beyondblue Online Forums are a community of people experiencing or recovering from mental illness, and their friends, family and carers. Registered members are encouraged to share their experiences of depression and anxiety and talk to others who may be experiencing something similar, across topics including Mental Health, Healthy Families, and Healthy Places – each with relevant subcategories and user-generated threads of conversation.


The forums have a well-established set of community champions, who help to manage the community, and ensure that it is a safe place for all participants. Access to the forums is free, and open to anyone located in Australia.


 The Freedom Centre


The Freedom Centre aims to provide a safe online space for Australia’s LGBT+ youth to manage their mental health. The FC Forum provides the ability to “talk to people who have similar experiences with sexuality, sex and gender to yours.”

The forums invite users to ask questions, vent frustrations, and share opinions about gender, sexuality and self-esteem.


Mensline forum


MensLine is a unique dedicated service for men, providing professional support, information and referrals for men with family and relationship concerns. The service includes an online forum community, which provides a space for men’s peer support, wives and partner support and rural men’s support.


Online self-help


 This website provides information about emotional problems (including depression and anxiety disorders) – what causes them, how to prevent them and how to treat them. It also provides computerised therapy designed to equip the user with strategies to improve anxiety and depression, along with a workbook to track progress and record experiences.


This website is an Internet based research clinic developed by the Centre for Emotional Health at Macquarie University that develops and tests state-of-the-art free online treatment courses for people with
symptoms of worry, anxiety (including OCD and PTSD), stress, depression, low mood and other health conditions, including chronic pain.

 Head to Health

Head to Health is a portal providing links to mental health organisations, evidence-based apps and online programs, forums, phone chat and email services.



This cognitive behaviour website teaches people to use ways of thinking that will help prevent and reduce depression. It has been evaluated in a scientific trial and found to be effective in relieving depression symptoms if people work though it systematically.


THIS WAY UP is run by the Clinical Research Unit for Anxiety and Depression in Sydney. It offers free information on anxiety disorders

and depression, online therapy and brief courses essentially in cartoon form, designed
to help a person learn to overcome these disorders. The courses can be taken either as self-help or used under the guidance of a GP or mental health professional. 


This is an internet and mobile phone self help program provided by the Black Dog

Institute in Sydney. It is designed for people with mild-to-moderate anxiety and depression. It allows the user to self-monitor feelings and behaviours that may be troubling them and provides self-help modules to learn the skills to manage these better.



Subscribe ToThe Empowered Lives Newsletter

Subscribe ToThe Empowered Lives Newsletter

Join our mailing list to receive the latest news and updates from our team, workshop and training dates and more. 

You have Successfully Subscribed!