Is my workplace a mental-health friendly place to work?

Is my workplace a mental-health friendly place to work?

In this new workplace reality where we are constantly connected to a smart device, working in a  never-sleeping global economy, people are valuing workplaces that create safe spaces and support their mental health more than ever. Whether you’re seeking a new job, or want to know how your current organisation measures up, here are a few key signs that your work is doing things right. 


Good morale

Are you and your colleagues happy to come to work?

Do you feel your contribution is valued? 

Do you feel supported to do your job?


If you answered yes, then your workplace has good morale and a positive culture. This is an important contributor as low morale within a team or department can devolve into a vicious cycle of negativity and poor performance.


Attitude to overtime

Is overtime a standard expectation, or an unusual request?

Are the deadlines and amount of work delegated to you reasonable and achievable?

Do you find yourself thinking about work a lot in your downtime?


Working too much has real implications for your health and your personal life. At work it impacts productivity, workplace safety and your physical health. Yet, some of the biggest issues happen at home. A study by Cornell University shows that approximately 10% of employees who work 50 to 60 hours per week report severe work-family conflicts. The divorce rate also increases as weekly hours increase. 


A mentally healthy workplace does not encourage or reward excess overtime. During busy periods some people may need to work more than a 38-hour week, but this workplace would balance this with offers of flex-time, flexible working arrangements or time-in-lieu. 


Staff turnover

How long have you been working for your company?

Do people usually stay in their jobs or with the company for an extended period of time?


If people tend to stay with an organisation then it’s an indicator that they feel valued and supported. They may also feel that the workplace understands their needs, goals and aspirations, and that these are achievable. These are all important ingredients in a mentally healthy workplace. 


Promote wellbeing

Does your organisation have policies, procedures and services that promote mental wellness and life balance?

Do leadership talk about mental health?

Do team members feel comfortable discussing their mental health with their managers?


Many organisations will offer some sort of Employee Assistance Program so staff members in need have access to a counselling service. But many businesses are taking this even further with new initiatives; yoga or meditation classes, flexible working hours, remote work and providing healthy food and snacks in the office. 

Some of Australia’s largest employers like Optus and the Department of Education and Training are upskilling staff, particularly managers, as Mental Health First Aiders and putting into place policies,  procedures and programs to support their role in the workplace. Often staff members will confide in their managers or colleagues, and this course empowers them with tools to support colleagues in a safe manner.


Assessing whether you work in a mentally healthy workplace is only part of the challenge. Leaders and team members all contribute to creating a safe, mentally healthy environment, and in the future we will unpack how you can help in your role and the resources available to you. 

Mental Health in the Workplace – Poor Work Environments

Mental Health in the Workplace – Poor Work Environments

Given that the majority of adults spend more time at work than elsewhere, the workplace is a major contributor to people’s physical and mental health. More and more we are hearing about workplace mental health. There is such a lot of information out there, on a whole bunch of topics. 

We want to dive into the issue of mental health in the workplace, and break it down each week.

What are the facts?

  • Mental Health problems affect 1 in 5 Australians, 
  • 1 in 2 people experience a mental health problem over their lifetime
  • Anxiety and depression tend to affect people during their prime working years 

Mental ill health costs Australian workplaces

  • $4.7 billion in absenteeism
  • $1.6 billion in presenteeism
  • $4.6 million in compensation claims per year
  • Mental health conditions result in 12 million days of reduced productivity for Australian businesses annually.
  •  6% serious workers comp claims for work-related mental health conditions
  • 92% serious work-related mental health conditions are due to work-related mental stress from a poor quality work environment.

Nearly 2 out of 3 Australians are in the workforce, in a broad range of industries, businesses and roles. This means along with other factors impacting your mental health, your work environment can be a significant cause of mental health problems. 

The risk is increased if you work in an unhealthy work environment where there is significant work-related stress. 

Most people know when they are working somewhere that is making them feel unhappy, you might talk to colleagues about crap hours or an overbearing manager. There are a lot of things to consider when it comes to identifying poor work environments. If you know what the signs are, you can start making changes and improving your mental wellbeing at work. 


Some of the things that create a poor working environment are:


Working long hours or overtime, working through breaks or taking work home.


Working a 9-5 job from 8-7 (with no lunch) because there is so much to do, or having to work on weekends gives you less time to attend to other important areas of your life. Like sleeping, spending time with your family and generally just all the stuff that life is about. 

You work in a shop and you can’t take your breaks because there is no time between customers and no-one to cover you. 


No control over tasks


In a lot of jobs, you don’t have any autonomy to choose your own tasks, or how you can perform them. This makes it hard to perform these tasks well, which can lead to frustration. 


Lack of support from co-workers and managers


It is hard to work somewhere where your receive no support in your work, and you can’t get anyone to help you when you need it. If your managers doesn’t lead your teams effectively, making sure that everyone is working well together. If you don’t feel that you can go and talk to your manager to get clarity around your work, you are left to fend for yourself. 


High effort/low reward work


You are putting a lot of effort into your work, or the type of work you are doing is high level, but you are not being recognised or rewarded for your effort.  


Bullying, & Harassment

Bullying & Harassment alone can create a bad workplace. This can include abusive language, intentionally ignoring someone, being overly critical of someone’s work, malicious rumours. 


Unfair treatment


When some staff are treated differently to others, or given more favourable work or attention. Brenda is over there getting the plum jobs and you are sifting through filing cabinets.. 


Poor communication


Staff and managers not being able to clearly communicate with each other can lead to work not being performed properly, people feeling undervalued, and a lack of respect among workers.


Work that is emotionally draining


People who work in the human services and health sector’s work can have work that involves highly emotional and psychological aspects which over time can lead to burnout.  


Time pressure


You might not be given enough time to get all your work done. There is the urgent brief you have to write that is highly important and complex and it needs to be done by the end of the day…and you get the email about it at 4pm.


Insecure work


If you are a casual employee or a subcontractor,  ongoing work is not always guaranteed. This can put more pressure on you, to feel like you have to perform well to ensure you keep getting work. 


Poorly managed changed


If your workplace is going through changes, and you are not consulted about them it can make it hard to feel on-board with the changes. If there is no consideration about employee’s feelings through changing work environments, it can create additional tensions.


Industry related issues. 


Different industries can have different work-stress. Nurses, Doctors, Police and Emergency services have high exposure to suffering and death. Customer service employees often have to deal with customers who are abusive or have unrealistic demands. Fly in Fly Out workers, like miners etc face isolation and lack of immediate support. 




Discrimination can take many forms and can be related to your gender, ethinicity, race, sexuality, or pregnancy. 


Even if your workplace only has a few of these things occuring, it can still cause significant impacts on your mental health.


The good news is that it is possible to create a mentally healthy environment. We are going to explore more about mentally healthy workplaces and things you can do to achieve them in future blogs. 

Suicide & Suicidal Thoughts

Suicide & Suicidal Thoughts

In Australia 1 out of 5 adults experience some form of mental illness, with many not receiving professional assistance. Around 2,800 Australians die from suicide each year, and for every one of those, up to 20 people attempt suicide. However, with intervention, support from family and friends, effective treatment and time, many people who have had suicidal thoughts, or attempted suicides can have long, fulfilling and productive lives. 

Accredited Mental Health First Aiders can play a part to provide early intervention, referrals to relevant professionals, ongoing support and working together to ensure someone’s safety during a crisis.

People feel suicidal because the distress caused by the illness can be so great they may feel an overwhelming desire to end their life. Suicide can also be related to distressing life events. People with Depression, Psychosis and drugs and alcohol problems are particularly vulnerable to suicidal thoughts and behaviours. 

The majority of people who are suicidal give warning signs about their intentions, and when having a mental health conversation with someone these are things to look out for:

  • Threatening to hurt or kill themselves
  • self-harm
  • expressions of hopelessness or helplessness
  • an overwhelming sense of shame or guilt
  • a dramatic change in personality or appearance, or irrational or bizarre behaviour
  • changed eating or sleeping habits
  • a severe drop in school or work performance
  • a lack of interest in the future
  • giving away possessions and putting their affairs in order.
  • dramatic changes in mood

Many people speak of their intention to commit suicide or write about it. For adolescents on social media posting information about suicide, saying goodbye and deleting accounts can also be a sign. 

It is important that if you think that someone might be having suicidal thoughts that you ask them directly. Listen non-judgmentally, find out more from the person so you can assess whether there is an immediate safety issue. If there is, stay with the person, get appropriate help, and look at creating a safety plan.

It is vital that if you are having these discussions, and providing support to someone who is suicidal, that you take care of yourself and practice some form of self-care.

Attending a mental health first aid course takes you through the process of identifying signs of suicidal thoughts, assessing the risk to the individual, and having conversations about suicide. It gives you information about the services that you can recommend, and how you can provide ongoing support. 

Contact us to book into our upcoming courses. 

If you or someone you know are experiencing a suicidal crisis, please contact

Lifeline – 13 11 14

Suicide call back service – 1300 659 467

NSW Mental Health Line – 1800 011 511


Standard Mental First Aid Manual 2019


Safety Plans

Safety Plans

Safety plans – what they are, who can make one and why creating a safety plan for someone who is suicidal is important. 

A safety plan is for people to use when they are feeling unsafe or suicidal – a plan to refer to and remind themselves of reasons to live, family and friends they can talk to, ideas of activities to do when they’re alone to aid when they are vulnerable. This should be a collaborative process between the person, and a mental health first aider or mental health professional. 

Before making a plan find out:

  • Check if the person already has a safety plan, or has had one in the past.
  • Find out who has helped them in the past. 
  • Find out what support they want from you. 

The plan should:

  • Be something to refer to, and remind the person what they have to live for.
  • Focus on things to do when they are feeling suicidal.
  • Be clear, outlining exactly what will be done, who will be doing it, and at what stage these actions should be put into place
  • Be for a length of time that will be easier for the suicidal person to cope with, so that they can feel able to fulfill the agreement and so it can be reviewed and revised. 
  • Include contact details that the person agrees they will call if they are feeling suicidal. eg. GP, a mental health professional, a suicide helpline or 24/7 crisis line, and family and friends who will help in a crisis. 

Safety plans can be really detailed, or they can be simple, this will depend on the person requiring a safety plan.

There are great apps that can be downloaded onto your smart-phone. This way people can always have their safety plan handy.

We recommend Beyond Blue’s Beyond Now app or the 

ReMinder app from Suicide Call Back Service.

Attend a Mental Health for the Suicidal Person course to learn more about safety planning and how to support someone who is experiencing suicidal thoughts.

If you or someone you know are experiencing a suicidal crisis, please contact

Lifeline – 13 11 14

Suicide call back service – 1300 659 467

NSW Mental Health Line – 1800 011 511



Mental health problems affect one in five Adult Australians. Many people experience a crisis situation where they need additional support. Knowing where to go for immediate support and assistance is really important. For some people, a person on the other side of a phone is what they need. For others using the internet as a way of connecting to crisis support is the best way of coping. People need crisis support at any time, day or night. These helplines and online support provide a range of options for people in need. 

NSW Mental Health Line

 1800 011 511

The Mental Health Access Line is for people to call within NSW and directly link with local NSW mental health services, and to mental health services in other regions throughout NSW. You can also ring them if you or a loved one is experiencing a mental health crisis and may be at risk of harm to themselves or others.

Lifeline Telephone 24-Hour Crisis Support 

13 11 14 

Lifeline has trained crisis supporters available 24 hours a day, 7 days a week. They also offer an online Crisis Support Chat 7 days a week between 7pm – 4am AEDT. 

Mensline Australia 

1300 78 99 78 

This is a telephone counselling service available 24 hours, 7 days a week, for men with relationship or family concerns. 

Suicide Call Back Service 

1300 659 467  

Suicide Call Back Service is a nationwide service that provides 24/7 telephone, video and online professional counselling to people who are affected by suicide.


1300 22 46 36 

24-hour helpline which gives information and referral to services for anxiety and depression.



1300 726 306 

PANDA supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. They also provide support relating to postnatal psychosis. The national helpline is available from 9am – 7.30pm Monday to Friday AEST. 

Alternatively, you can email support@panda. and a team member will get back to you during helpline hours. 

Carers NSW 

Ph: 1800 242 636

Carers NSW provides a Carer Line which is staffed by experienced Carer Support Officers who offer emotional support, referrals, and distribute carer specific resources and information, to carers, service providers and community members. Their Carer Support Officers understand the issues carers face and the supports carers can access in their local community. The Carer Line runs Monday – Friday, 9am – 5pm.

Gambling Help Telephone & Online 

1800 858 858 

This free, confidential helpline provides counselling, information and referral for people with gambling problems and concerned family members, over the phone or as an online chat service. 

The Butterfly Foundation 

1800 33 4673 

The Butterfly Foundation is a nation-wide advocacy and support organisation for those with eating disorders and their loved ones. The website has excellent resource for parents and carers, and provides support by email or live chat.


Telephone: 1800 184 527 

(3pm-midnight local time, 7 days) 

QLife is Australia’s first nationally-oriented counselling and referral service for LGBTIQ+ people. QLife provides nation-wide, early intervention, peer supported telephone and web-based services to people of all ages, sexualities and genders. The website also hosts some useful guides.

NSW Quitline 13 7848 (13 QUIT) 

A confidential telephone information and advice service to help smokers quit and stay quit.


 1800 187 263

Helpline where you can talk to a mental health professional. The Helpline runs Monday to Friday, 10am – 10pm.

Ph: You can also use the SANE support chat which runs Monday to Friday, 10am – 10pm.


Headspace are the National youth mental health foundation dedicated to improving the mental health and wellbeing of young people. If you are a young person aged 25 years and under, and are having a difficult time, you can talk to Headspace via phone or e-headspace online.

Ph: 1800 650 890

Kids Help Line

1800 55 1800 

This is a telephone, and web-based counselling service. It is available 24 hours a day, 7 days a week, for young people aged up to 25 years. 

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